We strive to ensure your satisfaction with every purchase from Soundmatch. Please review our refund policy to understand your rights and obligations when seeking a refund.
Return Policy
We offer a 14-day return policy for eligible items. To be eligible for a return, your item must be in the same condition as received, uninstalled, unused, with tags intact, free from scratches and damages and in its original packaging. You must also provide the proof of purchase.
To initiate a return, please contact us at online@soundmatch.co.za. Upon acceptance of your return request, we'll provide you with a return shipping label and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
For any return enquiries, feel free to reach out to us at online@soundmatch.co.za.
Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can address the issue promptly.
Exceptions / Non-returnable Items
Certain items cannot be returned, including custom products (e.g., special orders, personalized items), please reach out to us for clarification.
Please note that sale items and gift cards are non-refundable.
DEMO PRODUCTS – IMPORTANT INFORMATION
Please note that all demo products is used, ex-demo, or previously installed stock and is not brand new.
If you are interested in any of the items listed, please feel free to WhatsApp us for further information regarding the condition of the unit. We can also provide photos and/or a video of the unit working upon request.
Please note the following terms:
- Clearance items do not carry a warranty.
- We will, however, offer a 2-week return period should you receive the item and be unhappy with its condition or functionality.
- Delivery and return transportation costs are the responsibility of the buyer. Courier charges will apply to all clearance purchases and, in the event of a return, the cost of returning the item will likewise be for the buyer's account.
- Collection from our head office is available by prior arrangement. Please contact us before coming to our head office to purchase or collect an item, as we require confirmation in advance.
We recommend contacting us before purchasing if you require additional information regarding the condition or operation of a particular item.
Exchanges
For a swift exchange, we recommend returning the item you have and placing a separate order for the new item once the return is processed.
Refunds
Upon receiving your return, the goods will be inspected, assessed, and approved before processing the refund. If approved, the refund will be issued to your original payment method. Refund for items out of warranty/ negligence after assessed, please note courier to and from will be for your account. Please allow 5-7 working days from date of receipt for the refund to be processed, once approved.
Please keep in mind that it may take some time for your bank or credit card company to process the refund.
Kindly note that refunds and returns are at the discretion of the company.
